Refund policy

RETURN AND REFUND POLICY

Effective Date: July 18, 2026

AIDD Jewelry is the online store operated by AIDD INDUSTRIAL LIMITED, a company incorporated in Hong Kong.

We want you to feel confident when shopping with us. This policy explains the eligibility requirements and process for returns, refunds, damaged items, and order cancellations.

1. 30-DAY RETURN WINDOW

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be:

• Unused and unworn;
• Unopened and sealed in its original packaging;
• In the same condition in which it was received; and
• Accompanied by proof of purchase or the original order number.

For hygiene and safety reasons, opened or worn piercing jewelry cannot be returned unless it arrived defective, damaged, or incorrect.

2. HOW TO REQUEST A RETURN

Before sending any item back, contact us at hkaidd77@gmail.com and provide:

• Your order number;
• The item you want to return;
• The reason for the return; and
• Photographs if the item is damaged, defective, or incorrect.

If the return is eligible, we will provide return authorization and return instructions. Items sent back without prior authorization may not be accepted.

Do not send returns to an address shown on the original parcel unless our customer service team specifically instructs you to do so.

3. HYGIENE RESTRICTIONS

Piercing jewelry is a hygiene-sensitive product. We cannot accept a return if the sealed packaging has been opened or the item has been inserted, tried on, worn, used, cleaned, altered, or otherwise handled in a way that makes it unsuitable for resale.

This restriction does not affect remedies available for items that arrived defective, damaged, or incorrect, or any rights that cannot be excluded under applicable law.

4. NON-RETURNABLE ITEMS

The following items cannot be returned unless defective, damaged, or incorrect:

• Opened or worn piercing jewelry;
• Customized, personalized, engraved, or made-to-order products;
• Items marked as final sale;
• Gift cards; and
• Items returned more than 30 days after delivery.

5. RETURN SHIPPING

For a return based on change of mind, incorrect size selection, or another reason not caused by our error, the customer is responsible for return shipping costs. We do not provide prepaid return labels for these returns.

Original shipping charges are not refundable unless required by applicable law or the return results from our error.

Use a tracked shipping service and keep the tracking receipt. We are not responsible for a return parcel that is lost or damaged before it reaches the authorized return location.

We do not charge a restocking fee for an approved return that meets this policy.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days after delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging. After verification, we may offer a replacement, refund, or another appropriate solution.

Do not dispose of the item or return it before receiving instructions from customer service.

7. RETURN INSPECTION

After an authorized return is delivered to the return location, allow 3–5 business days for inspection.

We will notify you whether the return has been approved or rejected. A return may be rejected if the item is opened, worn, used, damaged after delivery, missing its original sealed packaging, or otherwise fails to meet this policy.

8. REFUNDS

Approved refunds are issued to the original payment method. The refund covers the approved item price and any other amount required by applicable law.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. This commonly takes 5–10 business days but may vary by provider.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at hkaidd77@gmail.com.

9. EXCHANGES

We do not offer direct exchanges for change-of-mind returns. If your unopened item is eligible for return, request a return and place a new order for the preferred item after the return is approved.

For a damaged, defective, or incorrect item, we may offer a replacement after reviewing the issue.

10. ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to request an order change or cancellation. We cannot guarantee that an order can be changed or cancelled after payment because processing or fulfillment may already have started.

If we approve a cancellation before fulfillment, the refund will be issued to the original payment method. Once an order has been dispatched, the return rules in this policy apply.

11. REFUSED, UNCLAIMED, OR UNDELIVERABLE PARCELS

If a parcel is returned because it was refused, unclaimed, or addressed incorrectly by the customer, any refund will be processed only after the parcel is received and inspected. Original shipping charges and any carrier return costs may be deducted where permitted by law.

12. CONTACT US

AIDD Jewelry
Online store operated by AIDD INDUSTRIAL LIMITED
Company incorporated in Hong Kong

Website: https://www.hkaidd.com
Email: hkaidd77@gmail.com
Phone: +852 56163007
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding public holidays.